Refund Policy

Return & Refund Policy

We offer a 90-day return policy, which means you have 90 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which it was received, unused, and in its original packaging. Proof of purchase is required.

The customer is responsible for covering the cost of return shipping.

How to Start a Return

To initiate a return, please contact us first at contact@facerya.com.

If your return request is approved, we will provide detailed instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, you can always contact us at contact@facerya.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Gift cards are non-returnable and non-refundable.

Exchanges

The fastest way to ensure you receive the item you want is to return the original product. Once your return is approved, you may place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at contact@facerya.com.